Returns & Exchanges

• Final Sale Items 💥 (e.g., discounted, clearance items).
• Personalized/Custom Items ✍️.
• Seasonal/Limited Edition Items 🎄.
• Drinkware 🥤.
• Items with significant wear, damage, or misuse. 🔧

💡 Note: This list isn’t exhaustive—specific exclusions may apply.

Sale & Discounted Items

• Sale/Discounted items are eligible for returns within 14 days of delivery unless otherwise stated.🚚
• Items purchased with deep discounts are eligible for return within 7 days of delivery and may be subject to a restocking fee.🛍️

Restocking Fees

• Certain items are subject to a restocking fee ranging from 10-25% of the item's original price.🤔
• Holiday items returned during the extended return window (January 31) may still incur a restocking fee, depending on the item's condition or type. 🎁
• Customers will be notified in advance if a restocking fee applies to their return or exchange.💬

Holiday Season & High-Volume Considerations

• Items purchased during holiday promotions (November 1 – December 31) are eligible for returns until January 31 of the following year.🎄
• Return and exchange processing may take up to 10 business days.👩‍💻
• Shipping for replacements may also be delayed.🚚

 Thank you for your patience as we work to ensure every order is handled with care!💖

Bundled/Multipack Returns/Exchanges: 

• The entire bundle must be returned to qualify for a refund, exchange, or store credit.
• Partial returns from a bundle are not accepted.

How to Start a Return/Exchange

• Use the Return Portal or Sign in to your Customer Portal.  🖥️💬📧
• Returns and exchanges must be initiated within 30 days of purchase. 📅
• You’ll receive a one-time-use return label, which will be uploaded to your portal or sent via email. 📩 

💡Reminder: Ensure you use the address provided on the return label to avoid delays in processing your return.

How to Package Your Return

• Use secure packaging to avoid damage during transit. 📦
• Fragile items? Wrap them in bubble wrap or a similar protective material. 🫧
• Returning items over $100.00? We recommend adding insurance for extra peace of mind. 💌
• Ensure all original tags, packaging, and unused items are included. 🎁

International Returns & Exchanges

• International customers are responsible for all return shipping fees. 📦
• Customs duties, taxes, and any additional fees are non-refundable and must be paid by the customer. 🛃
• Processing times may take longer due to international shipping requirements.

💡 Reminder: Contact us if you have any concerns about international returns 

Replacements

Eligibility for Replacements

• Replacements are offered for defective, damaged, or incorrect items received. 👍
• To qualify, you must initiate your replacement request within 14 days of delivery and provide proof of the issue (e.g., clear photos). 💬

How to Request a Replacement?

1. Sign in to your Customer Portal or contact support via chat or email to initiate the process. 👩‍💻
2. Provide your order number and details of the issue.🔢
3. Once approved, a return label will be issued (if applicable).🧾

 Processing Replacements

• Approved replacements will be shipped once the original item is returned (if required).✅
• Shipping times for replacement items typically follow the same processing times as standard orders (1-5 business days).🚚
• Preorders or backordered replacements may require extra time to process, but we’ll keep you updated every step of the way.

💡 Tip: Keep an eye on your email for updates about your return or replacement!

 Replacement Refunds

• 5-7 business days to process once approved.
• Additional time depending on your banking institution for refunds to the original payment method.

💡 Reminder: Store credits and gift cards are issued immediately after processing and never expire!

Other Key Note📝

• Keep your tracking info when returning! 📦
• Track your return or exchange status through your Customer Portal or via updates sent to your email. 📩
• We’ll notify you when your return or exchange is approved or rejected, with reasons provided. 💬
• Special Circumstances: If there are any delays or changes with your return or exchange, please contact us promptly for assistance. 📱

Important Notes 🚨

• Replacement items are only shipped to the original shipping address.📦
• If the requested item is out of stock, you may be able to preorder the item if available, or offered a store credit, gift card, or refund as per our Refund Policy. 💵
• Items not eligible for return (e.g., final sale, personalized, or custom items)  may not eligible for replacement.🚫
• If your return is lost or delayed, please file a claim with the shipping carrier and notify us with any details.
• Remember, customers are eligible for up to two returns or exchanges per order. 👀

Need Help?✋

If you have any issues with your order or concerns about the replacement process, please contact us via chat or email. We're here to help! 💖

Feedback & Suggestions

We’d love to hear from you! 💬 Have suggestions, questions, or feedback? Drop us a message and help us grow. Thank you for being part of our journey! 💖✨

Policies are subject to change, so be sure to check back for the latest updates! 🔄