Refund Policy

 

Not thrilled with your purchase? No worries—let’s make it right! 💕

Refund Options

We’ve got flexible refund options to keep things simple:

  • Store Credit or Gift Cards: Perfect for future shopping adventures! 🛍️
  • Original Payment Method: Available in some cases. 💳

Eligibility for Refunds 📋

To keep things running  smooth, here’s what qualifies:

  • Items must be:

    • In original, unused conditions. ✨
    • Returned with all components and packaging (if applicable). 📦

  • Returns must be initiated within 30 days of purchase.

🚫 Examples of Ineligible Items (not a final list):

  • Items showing significant use or wear. 👎
  • Seasonal or limited-edition items. 🎄✨
  • Missing essential components like tags or original packaging. 📑

💡 If in doubt, reach out to us, and we’ll help clarify!

Partial Refunds 💸

Sometimes, a partial refund does the trick:

  • Example 1: A tumbler with a tiny scratch. 🥤
  • Example 2: Jewelry missing non-essential packaging. 💎
  • Example 3: An item with slight imperfections that don’t affect its use.
  • Example 4: Apparel missing original tags but unworn and fabulous. 👗

💡 These are just examples! Other situations may qualify, and we’ll assess on a case-by-case basis.

Processing Times 🕒

  • Store Credit or Gift Cards: Processed in 5-7 business days. 🛍️
  • Refunds to Original Payment Method: Processed within 7-10 business days, but banks might take a little longer. 💳

💡 Bank times may vary, so thanks for your patience!

Shipping Costs 🚚

  • Refunds apply to the purchase amount only—original shipping costs are non-refundable.
  • A one-time return shipping label is on us for approved returns. 🛒
  • Any additional returns or exchanges? Shipping is on you. 💌

How Refunds Work 🚀

Here’s how easy it is:

  1. Start Your Request: Head to your customer portal or the return portal. You can also chat with us, or send us an email. 💌
  2. Proof of Purchase: Share your order number and photos if there’s an issue. 📸
  3. Shipping Label: Once approved, we’ll send a one-time return shipping label. 🚚
  4. Return the Item(s): Package with care and return within 30 days of purchase. 🕒
  5. Approval Notification: We’ll let you know if your refund is approved or rejected (with reasons!). ✅❌

Tracking Your Refund 🔍

Stay in the know! You can track your refund status via your account or through email updates. 📧

Store Credit & Store Gift Cards 🛍️

Good news: Store credits and gift cards don’t expire! 🎉 Use them whenever you’re ready to treat yourself.

Customer Care Reminder 💬

Have questions or need a little extra help? We’re here to make things smooth, easy, and fun. 😊💖
Reach out anytime, and let’s sort it out together!

Feedback & Suggestions

We’d love to hear from you! 💬 Have suggestions, questions, or feedback? Drop us a message and help us grow. Thank you for being part of our journey! 💖✨

Policies are subject to change, so be sure to check back for the latest updates! 🔄